
Q: What is your reservation and cancellation policy?
A: Jus’ Sail require a 50% deposit at the time of booking in order to confirm your charter. As a low volume business with limited spaces it is advisable to book ahead to ensure that you get to sail with us.
We want you to be very comfortable and certain that you do want to sail with us and are here to answer any questions that you may have before you commit to your booking.
Once a booking has been confirmed both parties are committed to undertake it. If Jus’ Sail have to cancel that booking for what ever reason an alternative day will be offered when possible, failing that a refund of the deposit will be given. Jus’ Sail accept no responsibility for cancellations that they may have to impose and no further recourse other than reimbursement of the deposit can be sought.
Should a guest’s circumstances change, that require them to cancel the booking altogether it is advisable to do so as far in advance as possible.
Our cancellation policy is cancellations made 7 days or more before the day of the charter charter date will allow for a full refund of the deposit.
Cancellations made less than 7 days but more than 2 days before the day of the charter will allow for half the deposit to be refunded.
Cancellations two days or less before the day of the charter forfeit the deposit.
Cancellations made on the day require payment in full. In all such situations, guests are advised to seek coverage from their travel insurance to cover their loss.